FAQ's & Support

Shipping

How long will it take to get my order?


Print's production time is 15 business days since we don't do mass production and therefore we don't keep stock of the works, so every reproduction is fresh printed! Once the piece is placed for shipping you'll receive an email with the tracking number. Please keep in mind we ship orders during office hours only, and we don't operate on public holidays. Here's is the estimated time of arrival: Chile: We use Correos de Chile and your package should arrive in 1-3 business days counting from the date you've received the shipping confirmation email.
International:
Standard International:
This goes through Correos de Chile and then passed to your local post office. Basic tracking will be provided. Your parcel should arrive in about 4 weeks (20 business days) after we ship it, but can take up to 6 weeks or longer due to international delay. Remember that we're shipping from the end of the world! Express Courier: Costs a bit more, but fully trackable. Your parcel will arrive in about 2-7 working days once shipped. Important Note: If you aren't available when your parcel is delivered you may have to contact your local post office to schedule a new delivery or arrange a pick up in the nearest post office. Usually packages are returned to the sender after 2-4 weeks (depends your local post office) if the parcel is not claimed.




Duties/Customs fees:


Some countries may charge import duties and taxes or other random fees. Sorry, we have no control over this and it's your responsibility to pay for any fees. We suggest you find out what fees are applicable in your country before you order.




Will my order be tracked?


Yes! No matter what shipping option you go for you will receive a tracking number in your shipping confirmation email so you can follow your parcel all the way to it's final destination!





Payment

How can I pay?


So far we only accept Paypal. We can't accept any other forms of payment, sorry! If you are not related with our payment method click here to get more information about how to get a PayPal account.




Can I pay in my local currency?


We processes all orders in US Dollar. Please note the amount shown on our website in your currency is a guide only. If you want to know the exact amount you will be charged please check with your bank before making a purchase as currency conversion rates and fees vary.




How much will my customs fees be?


Since it varies for every country it’s best if you get in touch with your local customs office to find out before you purchase, just so there’s no surprises and so you don’t think it’s us, it’s totally the government.





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FABCIRAOLO.COM - 2020